Privacy Policy
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
-
Contact details including your name, address, phone number, and email.
-
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
-
Account information including your username, password, security questions and other information used for account security purposes.
-
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
-
Companies who support our Site and Services, such as Shopify.
-
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
-
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from 3rd parties will be treated in accordance with this Privacy Policy. Also see the section below, 3rd Party Websites and Links.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other
reasons subject to this Privacy Policy. Such circumstances may include:
-
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer
support, cloud storage, fulfillment and shipping). -
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in
accordance with their own privacy notices. -
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through
your use of social media widgets or login integrations, with your consent. -
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
-
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and
the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the
purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category Categories of Recipients
Catergory
-
Identifiers such as basic contact details and certain order and account information
-
Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information
-
Commercial information such as order information, shopping information and customer support information
-
Internet or other similar network activity, such as Usage Data
-
Geolocation data such as locations determined by an IP address or other technical measures
BENEFITS
-
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
-
Business and marketing partners
-
Affiliates
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category of Personal Information
-
Identifiers such as name, e-mail address and phone number
-
Commercial information such as records of products or services
purchased -
Usage Data
Categories of Recipients
-
Business and marketing partners
-
Business and marketing partners
-
Business and marketing partners
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
-
Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
-
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
-
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
-
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer
it to a third party, in certain circumstances and with certain exceptions. -
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
-
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this
consent. -
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
-
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by
using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those
about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity,
such as your email address or account information, before providing a substantive response to the request. In accordance with applicable
laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from
an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your
identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you
are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by
contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is
also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@onlymellow.com.